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EXPERTISE AND AUTHENTICITY
ARTISANAL MANUFACTURING
Are the pieces handcrafted?
Each piece is carefully handmade in our studio in Provence, respecting traditional craftsmanship.
Why does my part have slight irregularities?
Slight variations in shape, color, or texture are normal and typical of handmade work. They are not defects, but marks of authenticity that make each piece unique.
How long does it take to make a part?
The creation of a piece involves several meticulous steps: shaping, drying, bisque firing, glazing, and final firing. This process can take several weeks, depending on the piece. Each step is essential to guarantee a high-quality final result.
What are the lead times for a custom/customizable piece?
Our in-stock items are shipped within 2 to 5 business days.
For custom-made creations (personalized mugs, bespoke items), a manufacturing lead time of 4 to 6 weeks applies before shipping. This lead time is specified on the relevant product page.
In all cases, you will receive a confirmation email upon shipment of your order with your tracking number.
Where do the materials used come from?
We carefully select our raw materials, primarily from local or European suppliers. The earthenware we use is high-quality, food-safe, and durable.
DIRECTIONS FOR USE
COMPONENT MAINTENANCE
Are my parts dishwasher safe?
Yes, they are dishwasher safe. However, to maintain their beauty and shine over time, hand washing is recommended, although they are designed for everyday use.
Are my coins microwave safe?
It is advisable to avoid microwaving the parts too often.
Why does the bottom of my coin show signs of wear?
Our pieces are made of earthenware, a material that is naturally porous after firing. When the underside is left unglazed, it may show some signs of wear over time and with use. This is a normal, purely aesthetic phenomenon that has no impact on the quality or food safety of the piece.
PRACTICAL INFORMATION
SHIPPING & DELIVERY
How long does it take to prepare an order?
Each order is prepared with care and attention. Preparation time generally varies between 1 and 3 business days, depending on the items ordered. You will receive an email notification as soon as your order is ready to be shipped.
What are the delivery times?
Estimated delivery times are: Metropolitan France 2 to 4 working days, European Union 3 to 10 working days, International (outside EU) 5 to 15 working days — from the date of shipment.
Once your order has been shipped, a tracking number will be sent to you so you can follow the progress of your package.
How much are the shipping costs and/or taxes?
Shipping costs are calculated based on your destination, the weight of your order, and the chosen delivery method. The exact amount of the fees will be communicated to you before you finalize your order.
Taxes are included in the price for deliveries within the European Union.
For international deliveries (outside the EU), customs duties or import taxes may be requested upon delivery depending on your country — these fees are the sole responsibility of the recipient and are not included in the order price.
Do you ship internationally/worldwide?
Yes, we ship to most countries worldwide. Some destinations may be unavailable due to logistical or customs reasons. Please feel free to contact us at shop@heuremiroirstudio.com if you have any doubts about your country.
How do I track my international order?
A tracking number is sent to you by email as soon as your order is shipped. For international deliveries, tracking is available on the Colissimo International or DHL website depending on the destination.
TERMS AND PROCEDURE
RETURNS
Is it possible to make a return?
This is only possible if the received parts are defective. In this case, please contact us via our email address shop@heuremiroir.com, attaching photos of the situation.
Otherwise, returns are not permitted!
More information here.
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