General Terms and Conditions

Effective from 06/11/2025


ARTICLE 1 - Scope of application


These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale ("Products") by the Seller on the site https://heuremiroirstudio.com/.

The Products offered for sale on the site are as follows:


The online sale and trade of exclusively new ceramic items for domestic or ornamental use.


The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site
https://heuremiroirstudio.com/ which the customer is required to read before ordering.
The selection and purchase of a Product are the sole responsibility of the Customer. Product offers are subject to availability, as specified when the order is placed.


These T&Cs are accessible at any time on the site https://heuremiroirstudio.com/ and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure on the site https://heuremiroirstudio.com/.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:
Mirror Hour Studio, EI
Registered with the RCS of Aic-en-Provence, under number 941 562 852
190 rue Topaze 13510 Éguilles
Email: shop@heuremiroirstudio.com
Intra-Community VAT number FR68941562852


The Products presented on the site https://heuremiroirstudio.com/ are offered for sale in the following territories:
Europe.

In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. These will be the sole responsibility of the Customer.


ARTICLE 2 - Prices


The Products are provided at the current prices appearing on the site https://heuremiroirstudio.com/, when
of the registration of the order by the Seller.
Prices are expressed in Euros, excluding and including VAT.
The prices take into account any reductions that may be granted by the Seller on the site https://heuremiroirstudio.com/.
These prices are firm and not subject to revision during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.


Prices do not include processing, shipping, transport, and delivery charges, which are charged in addition, under the conditions indicated on the website and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 3 – Orders


It is up to the Customer to select on the site https://heuremiroirstudio.com/ the Products that he wishes to order, according to the following terms:

  • 1. Placing an order
    Orders are placed exclusively online via the Heure Miroir Studio website. Customers select their desired ceramic items from the range of products on offer, all of which are new and intended for domestic or decorative use. After adding the items to their shopping cart, customers access a summary of their order, which they can modify at any time before final validation.

  • 2. Customer identification
    To finalize an order, the customer must identify himself using his identifiers or create an account by providing the information necessary for invoicing and delivery (last name, first name, address
    postal address, email address, telephone number, etc.).

  • 3. Validation of the order
    Before any final validation, a detailed summary of the order is presented to the customer, including the designation of the items, the quantities, the unit and total prices including tax, the shipping costs
    applicable delivery, as well as the delivery method chosen.
    The customer is responsible for verifying the accuracy of the information provided. They must then: confirm the order by clicking on the button provided for this purpose, and accept these General Terms and Conditions of Sale by checking the appropriate box.

  • 4. Payment
    All orders are payable in cash upon validation. The customer is redirected to a secure payment platform to complete the payment.
    Accepted payment methods are indicated on the site and may include, but are not limited to: bank card (Visa, Mastercard, etc.), secure electronic payment solution (such as PayPal, Stripe, etc.).
    The order is only definitively registered after effective validation of the payment by the banking institution. Refusal of payment or a payment incident results in the automatic cancellation of the order.

  • 5. Order Confirmation
    Once payment has been validated, a confirmation email summarizing all the information relating to the order (number, description of items, price, delivery costs, address of
    delivery, etc.) is sent to the customer at the email address provided when ordering.

  • 6. Processing and Shipping
    The order is then forwarded to our teams for processing, preparation, and shipping within the timeframes indicated on the website at the time of purchase. The customer will receive a confirmation email.
    shipping containing, where applicable, a tracking number.
    Product offers are valid as long as they are visible on the site, within the limits of available stocks.


The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
Any order placed on the site https://heuremiroirstudio.com/ constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order. The Customer may track the progress of their order on the website.

Any cancellation of the order by the Customer after its acceptance by the Seller will only be possible within 2 days, refusal if the order is already in preparation days at the most after acceptance of the order by the Seller and as long as delivery has not taken place (regardless of the provisions relating to the application or not of the legal right of withdrawal).

ARTICLE 4 - Payment conditions


The price is paid by secure payment, according to the following terms

  • payment by credit card.


The price is payable in cash by the Customer, in full on the day the order is placed.


Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site https://heuremiroirstudio.com/.


Payments made by the Customer will only be considered final after actual collection by the Seller of the amounts due.
The Seller shall not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.


ARTICLE 5 - Deliveries


The Products ordered by the Customer will be delivered in mainland France or in the following area(s):

  • Europe.


Deliveries take place within 2 to 7 days to the address indicated by the Customer when ordering on the site.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or in the unavailability of one or more Products, the Products ordered will be delivered in a single delivery.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the timeframes specified above.

If the Products ordered have not been delivered within 2 days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be cancelled.
at the written request of the Customer under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest
within fourteen days following the date of termination of the contract, excluding any compensation or withholding.


Deliveries are made by an independent carrier, to the address indicated by the Customer when ordering and which the carrier can easily access.
When the Customer has himself arranged for a carrier of his own choosing, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no right of recourse under warranty against the Seller in the event of failure to deliver the transported goods.


In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to specific additional invoicing, based on a quote previously accepted in writing by the Customer.


The Customer is required to check the condition of the delivered products. He has a period of 3 days from delivery to make complaints by email, accompanied by all relevant supporting documents (photos in particular). After this period and if these formalities have not been complied with, the Products will be deemed compliant and free from any apparent defect and no complaints may be validly accepted by the Seller.


The Seller will refund or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.


The transfer of risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and
risks of the Seller except when the Customer has chosen the carrier himself. In this respect, the risks are transferred at the time of delivery of the goods to the carrier.

ARTICLE 6 - Transfer of ownership


The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - Right of withdrawal


According to the terms of article L221-18 of the Consumer Code “For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.”
The right of withdrawal may be exercised online, using the attached withdrawal form and also available on the site or any other unambiguous declaration expressing the desire to withdraw and in particular by post addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the T&Cs.


Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products will not be accepted.
Return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

ARTICLE 8 - Seller's Liability - Guarantees


The Products supplied by the Seller benefit from:

  • of the legal guarantee of conformity, for defective, damaged or damaged Products or those not corresponding to the order,

  • the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,

Provisions relating to legal guarantees

  • Article L217-4 of the Consumer Code "The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under his responsibility by the contract or has been carried out under his responsibility."

  • Article L217-5 of the Consumer Code “The goods comply with the contract:


1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in the
advertising or labeling;


2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

  • Article L217-12 of the Consumer Code “The action resulting from the lack of conformity is prescribed by two years from the delivery of the
    GOOD. "

  • Article 1641 of the Civil Code.
    "The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer cannot
    would not have acquired it, or would have given a lower price for it, if he had known them."

  • Article 1648 paragraph 1 of the Civil Code
    “The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

  • Article L217-16 of the Consumer Code. “When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer’s request for intervention or from the making available for repair of the good in question, if this making available is subsequent to the request for intervention.”


In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or the existence of hidden defects from the moment of their discovery. The Seller will refund, replace or repair the Products or parts under warranty deemed non-compliant or defective. Shipping costs will be refunded on the basis of the invoiced rate and return costs will be
reimbursed upon presentation of supporting documents.
Refunds, replacements or repairs for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days following the Seller's discovery of the lack of conformity or hidden defect. This refund may be made by bank transfer or check.


The Seller shall not be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check,
  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
  • The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
    The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.


ARTICLE 9 - Personal data


The Customer is informed that the collection of his/her personal data is necessary for the sale of the Products by the Seller as well as for their transmission to third parties for the purpose of delivery of the Products. This personal data is collected solely for the execution of the sales contract.


9.1 Collection of personal data

The personal data collected on the site https://heuremiroirstudio.com/ are as follows:

Product Order:
When ordering Products by the Customer:
name, address, telephone number, and email, username, your password, your security questions and other information used for account security purposes, customer service information including information you choose to include in your communications with us, for example when you send a message through the Services, cookies: information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.


Payment. :
As part of the payment for the Products offered on the site https://heuremiroirstudio.com/, this
records financial data relating to the Client/User's bank account or credit card.

9.2 Recipients of personal data


Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of the Products.
The category(ies) of co-contractor(s) is (are):

  • Transport providers
  • Payment institution providers
  • Maintenance


9.3 Data controller


The data controller is the Seller, within the meaning of the Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.


9.4 limitation of processing


Unless the Client expressly agrees, their personal data is not used for advertising or marketing purposes.


9.5 Data retention period


The Seller will keep the data thus collected for a period of 5 years, covering the limitation period of the applicable contractual civil liability.


9.6 Security and confidentiality


The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of transmission or storage.
information on the Internet.

9.7 Implementation of Customer and User Rights


In accordance with the regulations applicable to personal data, Customers and users of the site https://heuremiroirstudio.com/ have the following rights:

  • They can update or delete data concerning them in the following manner:
    next:
    log in to your personal space to request the deletion of the use of personal data.

  • They can delete their account by writing to the email address indicated in article 9.3 “Data controller”

  • They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”

  • If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in Article 9.3 “Data Controller”. They may request that their personal data be deleted, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 “Data Controller”.

  • They may also request the portability of data held by the Seller to another service provider.

  • Finally, they can object to the processing of their data by the Seller


These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller whose contact details are indicated above. The Data Controller must provide a response within a maximum of one month. In the event of refusal to comply with the Client's request, this must be justified.


The Client is informed that in the event of refusal, he/she may file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box to agree to receive informational and advertising emails from the Seller. The Customer may withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.


ARTICLE 10 - Intellectual property


The content of the website https://heuremiroirstudio.com/ is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 11 - Applicable law - Language


These General Terms and Conditions and the transactions resulting from them are governed by and subject to French law. These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.


ARTICLE 12 - Disputes


For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T&Cs.

The Client is informed that he may in any event resort to conventional mediation, with existing sectoral mediation bodies or to any alternative method of dispute resolution.
disputes (conciliation, for example) in the event of a dispute.


In this case, the designated mediator is
_______________
_______________
_______________
Email: _______________.

The Customer is also informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show


All disputes arising from purchase and sale transactions concluded under these General Terms and Conditions and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.