FAQ
KNOW-HOW AND AUTHENTICITY
HANDCRAFTED PRODUCTION
Are the pieces handcrafted?
Each piece is carefully handcrafted in our studio in Provence, respecting traditional craftsmanship.
Why does my part have slight irregularities?
Slight variations in shape, color, or texture are normal and typical of handmade work. They are not defects, but marks of authenticity that make each piece unique.
How long does it take to make a part?
The creation of a piece involves several meticulous steps: shaping, drying, bisque firing, glazing, and final firing. This process can take anywhere from a few days to several weeks, depending on the piece. Each step is essential to ensure a high-quality final result.
Where do the materials used come from?
We carefully select our raw materials, primarily from local or European suppliers. The earthenware we use is high-quality, food-safe, and durable.
DIRECTIONS FOR USE
PARTS MAINTENANCE
Are my parts dishwasher safe?
Yes, they are dishwasher safe. However, to maintain their beauty and shine over time, hand washing is recommended, although they are designed for everyday use.
Are my coins microwave safe?
Yes, our earthenware pieces are microwave-safe. However, to preserve their longevity, we recommend avoiding thermal shocks, such as placing them directly from the refrigerator into the microwave.
Why does the bottom of my coin show signs of wear?
Our pieces are made of earthenware, a material that is naturally porous after firing. When the underside is left unglazed, it may show some signs of wear over time and with use. This is a normal, purely aesthetic phenomenon that has no impact on the quality or food safety of the piece.
PRACTICAL INFORMATION
SHIPMENTS & DELIVERIES
How long does it take to prepare an order?
Each order is carefully and thoughtfully prepared. Preparation time typically ranges from 1 to 4 business days, depending on the items ordered. You will receive an email notification as soon as your order is ready to ship.
What are the delivery times?
For France, delivery generally takes between 2 and 4 business days. For other countries in the European Union, allow between 3 and 7 business days. Once your order has been shipped, a tracking number will be sent to you so you can track your package.
How much are the shipping costs and/or taxes?
Shipping costs are calculated based on your destination and the weight of your order. You will be notified of the exact shipping cost before you complete your order.
Taxes are included in the price of your products for all deliveries within the European Union, so you will not have any additional costs to expect.
Do you ship worldwide?
We currently deliver to Europe.
CONDITIONS AND PROCEDURE
RETURNS
Is it possible to make a return?
This is only possible if the parts received are defective. In this case, please contact us using the attached form and attach photos of the situation.
In this case, returns are not permitted!